Further Assistance

1) Overview

We respect your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. By using our website, you agree to the practices described in this policy.

2) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Name, email address, phone number
• Service address (for quotes/scheduling)
• Details you submit in forms (service requests, job notes, photos you upload, preferred appointment times)
• Communications (emails, texts, chat messages, or calls)

B. Information collected automatically

When you visit our site, we may automatically collect:

• Device and browser type
• IP address and general location (city/state)
• Pages viewed, time on site, referring/exit pages
• Cookie and similar tracking data

C. Payment information

If you pay for services or deposits through our website, payments are processed by third-party payment providers. We do not store full payment card numbers on our servers. Your payment provider may collect billing details and payment credentials.

3) How We Use Your Information

We use your information to:

• Provide quotes, schedule services, and deliver services
• Communicate with you (confirmations, updates, customer support)
• Send invoices, process payments, and prevent fraud
• Improve our website, services, and marketing performance
• Comply with legal obligations and enforce our policies

4) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Make the website function properly
• Remember preferences
• Measure traffic and improve performance (analytics)
• Support advertising/retargeting (if enabled)

Your choices: You can control cookies through your browser settings. Disabling cookies may impact site functionality.

5) When We Share Information

We do not sell your personal information for money. We may share information in these situations:

Service providers (vendors)

We may share limited information with vendors who help us operate, such as:

• Website hosting and form tools
• Scheduling/CRM tools
• Payment processors
• Email/SMS communication tools
• Analytics tools

These vendors are permitted to use your data only to provide services to us.

Legal or safety reasons

We may disclose information if required by law, subpoena, court order, or to protect rights, safety, or prevent fraud.

Business transfers

If we are involved in a merger, sale, or asset transfer, your information may be transferred as part of that transaction.

6) Text Messages and Phone Calls

If you provide your phone number, you may receive texts/calls related to:

• Quotes, scheduling, service updates, and customer support
• Billing and payment communications

Message and data rates may apply depending on your carrier. You can opt out of promotional texts by replying STOP (where applicable). Transactional/service messages may still be sent when necessary (e.g., appointment confirmations).

7) Data Retention

We keep personal information only as long as necessary to:

• Provide services and support
• Maintain business records (invoices, tax, compliance)
• Resolve disputes and enforce agreements

8) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

10) Your Privacy Rights and Choices

Depending on where you live, you may have rights to:

• Request access to the personal information we hold about you
• Request correction or deletion (subject to legal/recordkeeping requirements)
• Opt out of marketing communications

To make a request, contact us at kerridorlando@gmail.com.

11) Third-Party Links

Our website may contain links to third-party websites (social media, payment pages, etc.). We are not responsible for the privacy practices of those third parties. Please review their policies separately.

12) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

13) Contact Us

If you have questions about this Privacy Policy or your information, contact:

Second 2 None LLC

Email: kerridorlando@gmail.com